Frequently Asked Questions

Archive 2024-2025

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Dental Option

Optional Dental Plan

Offered in partnership with Cigna Dental

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall - 06/28/2024 - 09/27/2024

Spring/Summer - 11/26/2024 - 02/14/2025

Summer - 04/30/2025 - 06/27/2025

Online Enrollment

Online Enrollment Guide

Students with a Qualifying Event

Waive

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Fall Semester: 06/28/2024 - 09/27/2024

Spring/Summer Semester: 11/26/2024 - 02/14/2025

Summer Semester: 04/30/2025 - 06/27/2025

INTERNATIONAL STUDENTS

All international students are required to enroll in the AHP University Health Insurance Plan (SHIP) unless a waiver is submitted and approved. The waiver process must be complete each long semester. The cost of the insurance coverage is an additional charge of $1080.50 and will appear on your student account.  International students can request a waiver to SHIP but must demonstrate that they have equivalent, alternative health insurance coverage. In order to be approved for a waiver, your alternative health coverage must meet or exceed the requirements as set forth below and be submitted prior to the waiver deadline.  Notification of acceptance or rejection of this request will be sent to your school’s email within seven business days.

  1. Criteria to submit a waiver request:
    1. Student is sponsored by the United States government.
  2. Student is sponsored by the government of the student’s home country and is provided through a PPACA compliant plan. If a non-PPACA compliant plan, the sponsoring entity must guarantee payment of all health expenses in writing.
  3. Student is enrolled in a US employer-provided group health plan that is PPACA compliant.
  4. If the health plans above do not include medical evacuation and repatriation, a rider must be purchased providing this coverage. The rider can be purchased through AHP or alternatively you can ask your present provider to add to your current policy.
  5. Carrier has a claims payment address in the U.S.
  6. The alternative coverage must meet the following minimum requirements:
    1. Provide the Essential Minimum Benefits required by the PPACA with no annual limits. A list of the Essential Minimum Benefits can be found here: https://www.healthcare.gov/glossary/essential-health-benefits/ .
    2. Contain no exclusions for pre-existing conditions.
    3. Covers 100% of Preventive Care as defined by the PPACA. A list of these preventive services can be found here: https://www.healthcare.gov/coverage/preventive-care-benefits/.
    4. Medical evacuation coverage amount is no less than $50,000.
    5. Repatriation coverage amount is no less than $25,000.
    6. NOTE: If your policy does not include evacuation/repatriation coverage you will have an opportunity to purchase this coverage for a nominal fee if the rest of your coverage is acceptable.
    7. Dates of coverage meet or exceed the requirement for the school semester.
  7. If your alternate coverage meets the above minimum requirements, submit electronic copies of the following documents with your online waiver request:
    1. A scanned copy of the front and back of your health insurance ID card indicating the student as a covered member.
    2. A scanned copy of your complete policy, including coverage amounts, exclusions, and limitations in English using US dollars.
    3. A scanned copy of your medical evacuation and repatriation coverage (if you have this coverage).

NOTE:  Private plans, healthcare.gov plans, and travel plans or plans that require you to pay for treatment yourself and then apply for reimbursement will NOT be accepted by the University for waiver approval.

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected